Privacy policy

Who we are
This privacy notice (the “Privacy Notice”) applies to all personal information processing activities carried out by Starr Meneely and Surrey Piano. Starr Meneely is a data controller in respect of personal information that we process in connection with our business (including the products and services that we provide). In this notice, references to “we”, “us” or “our” are references to Starr Meneely. Our principal address is Starr Meneely, Godalming Surrey, GU7 3NX and our contact details can be located www.surreypiano.com
We respect individuals’ rights to privacy and to the protection of personal information. The purpose of this Privacy Notice is to explain how we collect and use personal information in connection with our business. “Personal information” means information about a living individual who can be identified from that information (either by itself or when it is combined with other information). We may update our Privacy Notice from time to time. When we do we will communicate any changes to you and publish the updated Privacy Notice on our website. We would encourage you to visit our website regularly to stay informed of the purposes for which we process your information and your rights to control how we process it.
The information we process
We collect and process various categories of personal information at the start of, and for the duration of, your relationship with us. We will limit the collection and processing of information to information necessary to achieve one or more legitimate purposes as identified in this notice. Personal information may include:
a) basic personal information, including name and address, date of birth and contact details;
b) financial information, including account and transactional information and history;
c) information about your family such as, next of kin and emergency contact details)
f) goods and services provided;
g) visual images
How we obtain information
Your information is made up of all the financial and personal information we collect and hold about you. This information can be collected at enrolment or at an event either online, over the phone, by email or paper records
Your rights
We want to make sure you are aware of your rights in relation to the personal information we process about you. We have described those rights and the circumstances in which they apply below.
If you wish to exercise any of these rights, if you have any queries about how we use your personal information that are not answered here please contact Starr Meneely at starr@surreypiano.com or 07786 396 441
Access – You have a right to get access to the personal information we hold about you. If you would like a copy of the personal information we hold about you, please contact Starr Meneely.
Erasure – You have a right to request that we delete your personal information.
You may request that we delete your personal information if you believe that we no longer need to process your information for the purposes for which it was provided; we have requested your permission to process your personal information and you wish to withdraw your consent; or we are not using your information in a lawful manner.
Restriction – You have a right to request us to restrict the processing of your personal information. You may request us to restrict processing your personal information if you believe that any of the information that we hold about you is inaccurate; we no longer need to process your information for the purposes for which it was provided, but you require the information to establish, exercise or defend legal claims; or we are not using your information in a lawful manner.
Portability – You have a right to data portability. Where we have requested your permission to process your personal information or you have provided us with information for the purposes of entering into a contract with us, you have a right to receive the personal information you provided to us in a portable format. If you would like to request the personal information you provided to us in a portable format, please contact Starr Meneely.
Changes to the way we use your information
From time to time we may change the way we use your information. Where we believe you may not reasonably expect such a change we will notify you and will allow a period of at least 30 days for you to raise any objections before the change is made. However, please note that in some cases, if you do not agree to such changes it may not be possible for us to continue to operate your account and/or provide certain products and services to you.
How we use and share your information
We will only use and share your information where it is necessary for us to lawfully carry out our business activities. We want to ensure that you fully understand how your information may be used

• We will not share your information with anyone except

  • where required for your product or service e.g. teacher requiring parent contact details

  • where we are required by law and by law enforcement agencies, judicial bodies, government entities, tax authorities or regulatory bodies around the world;

Marketing information
We will send you relevant marketing information including details of other products or services provided by Surrey Piano which we believe may be of interest to you, by mail, phone, email, text and other forms of electronic communication. If you change your mind about how you would like us to contact you or you no longer wish to receive this information, you can tell us at any time by contacting us at starr@surreypiano.com
Communications about your tuition or service
We will contact you with information relevant to the operation and maintenance of your account (including updated information about how we process your personal information), by a variety of means including via email, text message, post and/or telephone. If at any point in the future you change your contact details, you should tell us promptly about those changes.
How long we keep your information
By providing you with products or services, we create records that contain your information, such as customer account records, activity records. Records can be held on a variety of media (physical or electronic) and formats.
We manage our records to help us to serve our customers well (for example for operational reasons, such as dealing with any queries relating to your account) and to comply with legal and regulatory requirements. Records help us demonstrate that we are meeting our responsibilities and to keep as evidence of our business activities.
Retention periods for records are determined based on the type of record, the nature of the activity, product or service. Starr Meneely normally keeps customer account records for up to six years after your relationship with us ends, whilst other records are retained for shorter periods. Retention periods may be changed from time to time based on business or legal and regulatory requirements.